Privacy Policy

Welcome to Dharoahar ("Dharoahar," "we," "us," or "our"). We value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website
• Purchase products from us
• Contact customer support
• Subscribe to newsletters or promotional communications
• Participate in contests, surveys, campaigns, or reviews
• Interact with Dharoahar through social media, marketplaces, distributors, or partner platforms

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect information you provide directly, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name (for B2B / HoReCa inquiries)
• GST details (if applicable)
• Payment-related details (processed via secure third-party gateways)
• Customer service communications
• Product reviews or feedback
• Marketing preferences

B. Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Search queries on our website
• Cart activity and abandoned cart data
• Cookies and analytics data

C. Order and Product Traceability Information

To support quality control, food safety, and product authenticity, we may maintain records related to:

• Products ordered
• Batch/lot information
• Shipment records
• Complaints or quality concerns
• Recall-related communications, if ever necessary

This helps support consumer safety and regulatory compliance.

2. How We Use Your Information

Order Fulfillment

• Process orders
• Deliver products
• Manage returns or refunds
• Provide order updates

Customer Support

• Respond to inquiries
• Resolve complaints
• Provide product assistance

Improve Our Services

• Analyze website usage
• Improve product offerings
• Enhance customer experience

Marketing & Communications

• Send newsletters (with WhatsApp consent where applicable)
• Share offers and promotions
• Inform you about new launches
• Run loyalty or rewards programs

You may opt out of marketing communications at any time.

Compliance & Security

• Prevent fraud
• Detect misuse
• Meet legal obligations
• Enforce our Terms

3. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Website functionality
• Shopping cart performance
• Remembering preferences
• Analytics
• Personalization
• Advertising and remarketing

You can disable cookies through your browser settings, though parts of the site may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share information only with:

Service Providers

Such as:

• Payment processors
• Shipping/logistics partners
• Website hosting providers
• CRM tools
• Email marketing platforms
• Analytics providers
• Customer support platforms

They process data only for authorized purposes.

Legal or Regulatory Authorities

We may disclose information when required to:

• Comply with law
• Respond to legal requests
• Protect rights or safety
• Prevent fraud or unlawful activity

Business Transfers

If Dharoahar undergoes a merger, acquisition, restructuring, or sale, data may be transferred as part of that transaction.

5. Payment Information

Payments may be processed through third-party payment partners. Adhish Dharoahar Pvt Ltd does not store full debit/credit card details on its own servers unless expressly stated. Please review the privacy policies of payment providers you use.

6. Data Retention

We retain information only as long as necessary for:

• Order fulfillment
• Tax and accounting requirements
• Food safety records
• Customer support
• Legal compliance
• Fraud prevention

After this, data may be deleted or anonymized.

7. Your Rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to certain processing
• Unsubscribe from marketing

To exercise these rights, contact us at:

8. Data Security

We use reasonable safeguards including:

• Secure servers
• Access controls
• Encryption where appropriate
• Secure payment integrations
• Monitoring for unauthorized access

However, no transmission over the internet is completely secure.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

10. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

11. International Users

If you access our services from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate.

12. Product Reviews and User Content

If you post reviews, testimonials, comments, recipes, or user-generated content, such content may be publicly visible. Please do not share sensitive personal information in public submissions.

13. Marketplace & Partner Platforms

If you purchase Dharoahar products through Amazon, Flipkart, quick commerce platforms, retail partners, or distributors, your data may also be governed by those platforms' privacy policies.

14. Product Recall Communication

In case of product recalls or food safety concerns, we may contact you using your stored contact information (email, phone, WhatsApp) to ensure consumer safety. This is a critical obligation and takes precedence over marketing opt-outs.

15. FSSAI & Food Safety Compliance

Dharoahar is committed to compliance with Food Safety and Standards Authority of India (FSSAI) regulations. Your order and product information may be retained for food safety traceability and regulatory compliance purposes.

16. WhatsApp Marketing Consent

By providing your WhatsApp number, you consent to receive promotional messages, order updates, and product information via WhatsApp. You may opt out by messaging "STOP" to +91 86038 24415 or contacting us directly.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after updates constitutes acceptance.

18. Company Information

19. Applicable Law & Jurisdiction

This Policy shall be governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in India, in accordance with the Digital Personal Data Protection Act, 2023, and applicable Indian data protection regulations.

20. Consent

By using our website, you consent to this Privacy Policy and our collection and use of information as described herein.

Last Updated: 9 April 2026
If you have questions about this Privacy Policy, please contact us using the information provided above.